To this end, we regularly publish the experiences from the provider, White Label Dating who manage and run the website Senior Dating. The latest experiences from the support team and customer feedback is all below:

Well it’s that time again, just a quick update on how the support team have been getting on. Not too much is new with our busy support boys and girls. It’s just another normal week in the office as far as everyone is concerned. We are so proud to have a team that works so hard replying to those emails and telephone calls. Also our support manager Jessica is going to be celebrating her 25th birthday so the support team are all looking forward to celebrating this with her too – Happy Birthday Jessica!

Monday 9th – Sunday 15t Nov 09

Member Query of the week 

We have had a lot of members asking us for advice on how to make the most out of their profiles this past week, with Christmas just around the corner our members are searching to find that special person to spend the festive season with so below is the advice we have been giving them:

1) We advise that members update their profile as often as possible (i.e photos and diary entries) This will mean that other members are drawn to their profile as they will have new photos or diary entries to view.

2) Write as much about yourself and what you are looking for in your personal profile. A lot of members do not know what to write when it comes to themselves, and so we do advise for those members on the general network to use the profile coach which will ask a series of questions before creating your profile text.

3) As a way of standing out from other profiles, we encourage our members to send gifts to other members, If you would like to do this however you will need to purchase credits which are a type of online currency, but this is a great way to break the ice

Customer satisfaction rate

96.2%

Good customer experience feedback for you!

Here are 2 quotes for you to look at that your Customer Support Team has received this week.

We received a message from Diane, Single50s.co.uk
Diane: “I have to say your support section and response time is absolutely excellent. I could not have wished for better help in using this site and even the site is extremely good. Well set out and easy to use. And I do thank you for making my introduction to Internet dating so good. Diane”

And we have another message to share from Lance, FriendsOfYours.com
Lance: “I’m delighted to tell you that I have found a smashing Yorkshire lass on this site. We’re in a strong relationship and she has decided to come and live with me in Derby. She is Christine from West Yorkshire. We’ll be writing a paragraph in your Success Stories section soon. We would never have met but for your site, thank you so much. So you can revert me back to basic membership. Thanks

As a young brand in the market, Seniors Dating UK has partnered with the UK’s leading white label dating provider to give you the highest quality members to meet, the best online service and the best customer support. To give you trust and confidence in us as a provider, we are happy to share the latest service updates and experiences from White Label Dating – the provider who manages our customers on a day to day basis:

Hello again, it’s that time of week! This week has been busy and quick paced as usual and as always, we have pushed to ensure that we have answered all queries, phone calls and emails to the best of our ability. The team has a quick test from our manager Jessica (all in good spirit!) to sharpen our skills at catching out non-genuine photos and answering some tougher queries. Well done to Lucy and Alex for getting full marks! It’s really nice to see the team take great pride in their work. All work and no play makes Jack a dull boy though, so the teams organised a social event to celebrate Amy’s 23rd birthday by going for a lovely meal in Windsor – Happy Birthday Amy!

Member Query of The Week

The main member query of last week was concerning ‘Love Alerts’. By registering for Love Alerts, you’re informed instantly via text message whenever someone sends you a private message, wink, gift or adds you as a favourite.

This is a great system for members who do not have access to the Internet during the day as it enables them to keep up to date with their accounts and keep an eye out for who’s taken an interest in them.

To use Love Alerts, the member must register their mobile on the site by going to ‘My Account and then ‘Mobile’. You must also purchase credits, to do this you need to go to ;My Account’ and then ‘Credits’. Love Alerts are charged at 1 credit per Love Alert. In recent times, we have seen a steady increase in the number of members using this facility, suggesting the use of mobile is ever increasing.

Customer Satisfaction Rate

98.8%

Customer Feedback

Here are 2 quotes for you to look at that your Customer Support Team have received this week:-

We received a message from Jon Paul, idatemilfs.co.uk

Jon Paul: “To be honest, for a paid site, I think that you are one of the best. I would recommend it to anyone, so thank you”.

We have another message to share from Debbie, wave105.com/dating

Debbie: “I would just like to say a BIG thank you to you guys and girls at wave105 dating. Due to problems with my ex, I found it hard getting back on the dating scene, thanks to this site, it’s been easy and doesn’t feel uncomfortable, I chatted with some brill people on here and have made some great friends. Once again, thank you xx”

We here at Seniors Dating Uk will keep you updated on latest developments, our findings and experiences.